The acknowledgement that all work can be viewed as a “process” with inputs, steps, and output(s) that interface with other processes within an organization to form a “system of processes” that add value to the inputs and deliver that value to customers of the processes.

The Process view embraces the overall awareness of the strategies, standards and methods used “by an organized group of related activities that work together to transform one or more kinds of inputs into outputs that are of value to the customer.”

This definition communicates several key ideas:

• A process is a group of activities
• The activities that make up a process are not random or ad hoc; they are related and organized
• All of the activities in a process work together toward a common goal
• Processes exist to achieve results valued by internal and external customers

• Process
• Customer
• SystemOfProcesses

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